Parent Guides
Helplines, APPs and Websites to support parents
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Support Service |
Phone |
Website |
Online chat |
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NetAware Parents’ guide to apps/games/ social media sites to help keep children safe |
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Shout Crisis text messenger service
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Text 85258 24/7 Free on most networks |
https://www.giveusashout.org/get-help/ |
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IMAlive Online crisis messenger service (based in US) |
24/7 |
https://www.imalive.org/ |
Yes |
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Frank Honest information and advice about drugs and alcohol
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0300 1236600 Text 82111 confidential 24/7 |
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Drinkline Confidential information and advice for you or someone you are worried about |
0300 123 1110 Weekdays 9am–8pm, weekends 11am–4pm free |
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CEOP Reporting online sexual abuse or content |
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Samaritans Free confidential support line for people who are feeling desperate |
116 123 |
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Pace Telephone support and secure online forum for parents of exploited children |
0113 240 5226 Office hours £ |
https://paceuk.info/for-parents/ |
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SelfHarm UK Support with self-harm issues |
X |
www.selfharm.co.uk |
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Money Advice Service Financial help and information |
0800 138 7777 Free |
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Step Change Debt support charity |
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Yes |
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Refuge Domestic abuse helpline and online support and information |
Free 24/7 |
https://www.nationaldahelpline.org.uk/ |
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Young Minds Support for parents when young people suffer poor mental health |
Crisis text messenger |
https://youngminds.org.uk/find-help/for-parents/parents-survival-guide/
www.youngminds.org.uk |
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Recovery Support for drug and alcohol addiction
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Free callback available 24/7 |
Yes |
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Adfam Support for families affected by drugs and alcohol |
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Stop Breathe Think Free Mindfulness app (pay version also available) |
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101 Non-emergency Police number. For emergencies DIAL 999 |
101
15p per call |
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111 Non- emergency health advice. For emergencies DIAL 999. |
111 Call if you are seriously worried about symptoms 24/7 free |
Use website if your enquiry isn’t serious |
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Stoke-on-Trent Children’s Social Care |
01782 235100 |
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Staffordshire Children’s Social Care |
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Phoenix Free resources for children and young people during COVID-19 restrictions |
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https://www.phoenixgrouphq.com/covid-19 |
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Childline |
0800 1111 free 24/7 |
www.childline.org.uk | Yes | |
| The Mix Info and support for the under 25s for all kinds of issues |
0808 8084994 free not 24/7 |
www.themix.org.uk | Yes 4-11pm | |
| Runaway Helpline Support when you have gone missing |
116000 free confidential 24/7 |
www.missingpeople.org.uk/how-we-can-help/young-people/646-saysomething.html | ||
| Kooth Free, anonymous online counselling and support for young people |
www.kooth.com
Mon – Fri 12pm – 10pm |
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| Help at Hand Support, advice and info for young people in care |
0800 528 0731 free not 24/7 |
www.childrenscommissioner.gov.uk/help-at-hand | ||
| stopitnow! Help if you are worried about your online behaviour or someone else’s |
0800 1111 free 24/7 |
www.childline.org.uk | ||
| The Mix Info and support for the under 25s for all kinds of issues |
0808 1000 900 free confidential weekdays 9am-9pm |
www.stopitnow.org.uk | ||
| B-eat Support with eating disorders |
0808 801 0711 or 0808 801 0677 free confidential not 24/7 |
www.beateatingdisorders.org.uk | Yes | |
| Brook Sexual health advice for under 25s |
www.brook.org.uk | |||
| Children’s Society Support with various mental health and emotional issues for 13-17s |
www.childrenssociety.org.uk/mental-health-advice-for-children-and-young-people/the-advice-resource-vault/advice-for-children-age-13-17 | |||
| SelfHarm UK Support with self harm |
www.selfharm.co.uk | |||
| Shout Crisis text messenger service (any age) |
Text 85258 24/7 |
https://www.giveusashout.org/get-help/ | ||
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Calm Harm Free app to help |
https://calmharm.co.uk/ | |||
| The Hideout Domestic Abuse website for young |
http://thehideout.org.uk/ | |||
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MeeTwo |
https://www.meetwo.co.uk/ anonymous posts in the app allow chat with other people (posts moderated in advance) |
Yes | ||
| Fearless Information and advice about youth crime.100% anonymous crime reporting |
https://www.fearless.org/en |